1. Initial Health Check

Before any kitten leaves our care, we ensure they undergo a comprehensive veterinary examination. This check is crucial as it assesses the overall health of the kitten, verifying that they are free from any contagious diseases and health concerns. During this check-up, the veterinarian evaluates vital signs, conducts physical examinations, and performs necessary tests. We believe in transparency, so we share the results of this health assessment with you, providing a clear picture of your kitten’s condition before adoption. This diligent approach is part of our commitment to ensuring that each kitten is healthy and ready to join their new family.

2. Health Certificate

Accompanying each kitten is a health certificate issued by a licensed veterinarian. This official document serves as a testament to the kitten’s health status, confirming that they have been thoroughly examined and are fit for travel and companionship. The health certificate includes vital information such as vaccination status, any treatments administered, and a general overview of the kitten’s well-being. This documentation is not only essential for your peace of mind but is often required by pet travel regulations and may be necessary for certain pet insurance policies.

3. Genetic Health Guarantee

We stand firmly behind the health and quality of our kittens, which is why we offer a genetic health guarantee for a specified duration, typically one year. This guarantee covers hereditary health conditions that are known to affect Ragdolls, including Hypertrophic Cardiomyopathy (HCM) and Polycystic Kidney Disease (PKD). Should your kitten develop any of these genetic issues within the guarantee period, we are committed to working with you to address the situation. This may involve providing guidance on treatment options or facilitating a return or exchange of the kitten, depending on the circumstances. Our goal is to ensure that you feel supported throughout your kitten’s life.

4. Return Policy

In the unfortunate event that your kitten is diagnosed with a serious health issue within the guarantee period, we offer a straightforward return policy. This policy allows you to return the kitten to us for a full refund or exchange, ensuring that you have options in case of unforeseen circumstances. We understand how distressing it can be to face health challenges with a new pet, and we want to alleviate that stress by providing a clear path forward. Our team is here to assist you with the return process and to discuss your options, as we prioritize the welfare of both our kittens and their new families.

5. Post-Adoption Support

We strongly encourage all new owners to schedule a veterinary check-up within 48 hours of bringing their kitten home. This initial visit is vital not only for the health of your new pet but also to establish a relationship with your veterinarian. During this check-up, your vet can confirm the health status of your kitten and provide guidance on vaccinations, nutrition, and preventative care. We believe that ongoing communication and support are essential, so we remain available to answer any questions or concerns you may have as your kitten settles into their new environment.

6. Vaccination and Preventative Care

All of our kittens are up-to-date on vaccinations and deworming treatments before they leave our home. We follow a strict vaccination schedule to ensure that each kitten is protected against common diseases and illnesses. Along with your kitten, you will receive detailed records of all vaccinations, treatments, and medications administered. This information is crucial for your veterinarian and helps establish a comprehensive health history for your new pet. We also provide guidance on future vaccinations and preventative care, ensuring you are equipped to maintain your kitten’s health moving forward.

Important Considerations

• Follow-up Care: To maintain the integrity of the health guarantee, it is essential that you provide regular veterinary care for your kitten. This includes ensuring they receive all recommended vaccinations, routine check-ups, and preventative treatments. Establishing a routine with your veterinarian is key to keeping your kitten healthy and happy.
• Limitations of the Guarantee: While our health guarantee covers specific hereditary conditions, it is important to note that it does not extend to health issues arising from neglect, abuse, or failure to provide proper care, nutrition, and a safe environment. Adhering to a responsible pet care routine is vital for the long-term health of your kitten.

This comprehensive health guarantee reflects our commitment to the well-being of our Ragdoll kittens and provides peace of mind for their new families. If you have any questions about the guarantee, the health of your kitten, or any other concerns, please feel free to reach out to us anytime. We are here to support you and ensure a happy, healthy life for your new companion!

Kitten Return Process

1. Initial Contact

If you find yourself in a situation where you need to return your kitten, the first step is to contact us as soon as possible. We encourage open communication, and we’re here to assist you. You can reach out via phone or email to discuss your concerns and the reasons for the return. This allows us to understand your situation better and decide on the best course of action.

2. Review of the Health Guarantee

When you contact us, we will review the details of our health guarantee. If the return is due to a health issue that falls within the guarantee parameters, we will guide you through the necessary steps. Be prepared to provide any relevant documentation, such as veterinary records or health certificates, to support your case.

3. Return Authorization

Once we have discussed your situation, we will issue a return authorization if applicable. This document will outline the terms of the return, including any specific instructions you need to follow. It’s important to keep this authorization on hand, as it will facilitate the return process.

4. Preparation for Return

Before returning the kitten, ensure that they are safely secured in an appropriate carrier. We recommend using the same type of carrier that was provided during the initial transport to help the kitten feel more comfortable. Be sure to include any items that were sent with the kitten, such as their health records, toys, or blankets, to assist with their transition.

5. Scheduling the Return

We will work with you to schedule a convenient time for the return. Depending on your location and circumstances, this may involve bringing the kitten back to our facility or arranging for a designated drop-off point. We strive to make this process as stress-free as possible for both you and the kitten.

6. Post-Return Assessment

Once the kitten is returned, we will conduct a health assessment to evaluate their condition. This examination ensures that the kitten is in good health and helps us determine the appropriate next steps. Based on the findings, we can discuss options such as rehoming or medical care if necessary.

7. Refund or Exchange

If the return falls under our health guarantee, we will facilitate a full refund or discuss the option of exchanging the kitten for another, depending on your preference and the circumstances surrounding the return. Our goal is to ensure that you feel supported and satisfied with your experience.

8. Follow-Up Support

After the return process is complete, we remain available for any follow-up questions or concerns you may have. We value your feedback and want to ensure that you feel supported throughout this process. Our commitment to your satisfaction extends beyond the initial adoption.

Important Considerations

• Timeliness: We encourage you to contact us as soon as you feel a return is necessary. Timely communication helps us provide better support and ensures the well-being of the kitten.
• Documentation: Keep all relevant documentation, including health records and any communications regarding the kitten’s health or behavior, as this will assist in the return process.
• Emotional Support: Returning a pet can be an emotional decision. We understand the feelings involved, and our team is here to provide empathy and support throughout the process.

By following these steps, you can ensure a smooth and efficient return process if needed. We are dedicated to the welfare of our kittens and want to make every effort to assist you and your new pet. If you have any questions about the return process or need guidance, please don’t hesitate to reach out.

Health Guarantee Details

1. Scope of the Guarantee

Our health guarantee covers hereditary conditions that are known to affect Ragdoll cats, specifically focusing on serious genetic health issues. Common concerns include:

• Hypertrophic Cardiomyopathy (HCM): A genetic condition that affects heart muscle thickness and can lead to heart failure.
• Polycystic Kidney Disease (PKD): A hereditary condition that causes fluid-filled cysts to form in the kidneys, potentially leading to kidney failure.

This guarantee typically lasts for one year from the date of adoption, providing peace of mind regarding your kitten’s health during this crucial period.

2. Veterinary Examination Requirement

To activate the health guarantee, we require that you take your kitten to a licensed veterinarian for a comprehensive health check within 48 hours of adoption. This visit ensures that the kitten is healthy at the time of arrival and helps establish a baseline for their ongoing care. You will need to provide proof of this initial examination, which is essential for any claims related to the health guarantee.

3. Documentation of Health Issues

If your kitten is diagnosed with a covered hereditary condition within the guarantee period, you must document this with veterinary records. This documentation should include:

• A detailed description of the health issue.
• The veterinarian’s diagnosis.
• Any recommended treatments or procedures.

These records are crucial for validating any claims made under the health guarantee.

4. Return Process for Health Issues

If a hereditary health issue arises, we will guide you through our return process. This includes:

• Notification: Contact us immediately with the diagnosis and supporting documentation.
• Return Authorization: If the issue is covered under our guarantee, we will issue a return authorization.
• Assessment: Upon return, we will conduct a health assessment to verify the issue.

5. Refund or Exchange Options

For health issues that fall within the guarantee, we offer options for resolution:

• Full Refund: You may choose to receive a full refund of the purchase price.
• Exchange: If you prefer, we can facilitate an exchange for another kitten, depending on availability.

Our goal is to ensure that you feel supported and satisfied with your experience, even in challenging situations.

6. Exclusions from the Guarantee

While we stand by the health of our kittens, it’s important to note the limitations of the guarantee:

• The health guarantee does not cover health issues resulting from neglect, abuse, or improper care.
• Conditions arising from environmental factors or accidents are also not included.
• The guarantee is void if the kitten is not provided with regular veterinary care or if it is not kept in a safe and healthy environment.

7. Ongoing Support

We believe in fostering a long-term relationship with our kitten owners. As such, we remain available for any questions or concerns regarding your kitten’s health, even after the guarantee period has ended. Our commitment to your satisfaction and the well-being of our kittens is ongoing.